Delivery & Payment
🚚 Shipping & Delivery
How long does delivery take?
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Domestic (Ukraine): 1–3 business days via Nova Poshta.
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International: 7–21 business days, depending on your location and customs processing.
All orders are processed within 3–5 business days after confirmation.
You’ll receive an email with your tracking number as soon as your order is shipped.
Please note: During festive seasons, collection launches, or Black Friday, delivery times may take a bit longer.
How much does shipping cost?
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Ukraine: Fixed rate — $4 (Free shipping on all orders above $150)
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International: Fixed rate — $18 (15 €) worldwide.
All packages are carefully packed and include a gift pair of FITRUN socks and a thank-you card.
Free Worldwide Shipping
We offer free international delivery for orders above $150
Free shipping is automatically applied at checkout when the order meets the threshold.
Where do you ship?
We ship worldwide 🌍
FITRUN delivers to Europe, the UK, the USA, Canada, Australia, Asia, and many more countries.
All international parcels are sent from our main warehouse in Ukraine and Poland.
Packaging
Every FITRUN order arrives in our signature packaging, made with love and sustainability in mind:
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Recyclable materials ♻️
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Minimal plastic use
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Elegant branded box with Italian-style aesthetic
💳 Payments & Safety
Do you accept online payments?
Yes, we accept online payments through Shopify’s secure checkout system.
All transactions are encrypted and protected to ensure your safety and privacy.
What payment methods do you accept?
We accept payments from major providers:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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PayPal (where available)
Is my payment data safe?
Absolutely.
All payments are processed in compliance with PCI-DSS security standards, jointly managed by Visa, Mastercard, and American Express.
FITRUN never stores or shares your payment details.
Currency & Taxes
All prices are shown in USD ($) by default.
Depending on your country, customs duties or import taxes may apply — these are determined by local regulations and are not included in the product price.
🧡 Need Help?
If you have any questions about your order, shipping, or payment:
📧 info@fitrun.store